1. General Questions
Q: Are Viva Instruments tools suitable for professional use?
A: Yes! Our manicure, pedicure, hair, and podiatry tools are made with medical-grade stainless steel, meeting salon and clinic standards.
Q: How do I sanitize Viva Instruments tools?
A: Clean with warm soapy water and disinfect with 70% isopropyl alcohol or an autoclave (where applicable).
Q: Do you offer warranties?
A: Like any other reputable company we stand by our products. If in the event that you are not 100% happy with the product or products purchased you may within 14 days contact us to arrange an exchange or refund for the items in question.
2. Manicure & Pedicure Tools
Q: How often should I replace my cuticle nippers/scissors?
A: With proper care, they last years. Replace if blades dull, chip, or misalign.
Q: Can I use nail clippers on thick toenails?
A: For thick nails, we recommend our podiatry-grade toenail clippers for extra leverage.
Q: Why choose stainless steel tools?
A: Rust-resistant, durable, and hygienic—ideal for repeated salon/clinic use.
3. Hair Scissors
Q: Are your hair scissors sharpened for left-handed users?
A: Most models are ambidextrous, but check product descriptions for left-handed options.
Q: How do I maintain hair scissor sharpness?
A: Avoid cutting paper/hair ties, clean after use, and oil the screw monthly.
Q: Can I sharpen them at home?
A: No—use a professional sharpening service to preserve blade alignment.
4. Podiatry & Toenail Tools
Q: Are your toenail clippers suitable for ingrown nails?
A: Yes! Our precision clippers help safely trim ingrown edges—but consult a podiatrist for severe cases.
Q: What’s the difference between standard and podiatry nippers?
A: Podiatry nippers have stronger blades and ergonomic handles for thick/keratinized nails.
Q: Can diabetics use your foot care tools?
A: Yes, but always consult a doctor before self-treating nails/calluses.
5. Shipping & Returns
Q: Where do you ship?
A: Worldwide! Delivery times vary by location. Please learn more about shipping here
Q: What if my tool arrives damaged?
A: Contact us within 7 days for a free replacement.
Q: Do you sell bulk orders for salons?
A: Yes! Email info@vivainstruments.co.uk for wholesale pricing.
Why Trust Viva Instruments?
✔ Medical-Grade Materials – Stainless steel for precision & longevity.
✔ Used by Professionals – Trusted by salons, barbers, and podiatrists.
✔ Lifetime Warranty – Quality guaranteed.
