Dear Janet,
Thank you for your review and for highlighting the exceptional quality of the VIVA instrument. We’re thrilled to hear that you’re satisfied with the performance and value it offers.
Your feedback about its quality and usability is important to us, and we understand how frustrating it can be when it doesn’t meet expectations. We’ll certainly take your suggestion about offering an optional higher-quality case into consideration for future improvements.
If there’s anything we can do to assist you further or if you have additional feedback, please don’t hesitate to reach out. We appreciate your support and hope you continue to enjoy the VIVA instrument!
Thank you
VIVA INSTRUMENTS