Our Guarantee

If you're not satisfied, we're not satisfied

Risk Free & 100% Money Back Guarantee 

“We know you’ll love our products as much as we do. In fact, if for any reason you’re not completely satisfied, just return your item within 14 days and we’ll issue a full refund (Excluding shipping cost, shipping cost only refundable when an item is faulty or damaged.” If you decide to return an item please ensure you inform us within 3 days after receiving the item by sending an email at info@vivainstruments.co.uk explaining the reason for return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

1.Instruments Quality

All of our instruments are manufactured from the highest quality German and French stainless steel or as per customers requirements, forgings available and are exact copies of the original instrument design which we developed with master craftsman in this field. All instruments are produced using the most advanced technologies available and are hand finished to a very high tolerance by master craftsman.

2.Satisfaction guaranteed

Like any other reputable company we stand by our products. If in the event that you are not 100% happy with the product or products purchased you may within 14 days contact us to arrange an exchange or refund for the items in question.

3.Highest Quality For Lowest Price

At Viva Instruments we guarantee that you will never find the same product for sale by any other company at a cheaper price. 

4.Customer Information

We guarantee that if you have any queries about any products or services that we supply and you contact us a member of our sales staff will contact you within 48 hours to discuss your requirements

5.Product Guarantees

We will replace any item that is covered by our manufacturers warranty. As soon as the item is returned to us we will send a brand new item as a replacement saving time and money.

6.Security

At our store your personal information will never be disclosed to any third party for any reason and you can be assured that only Viva Instruments will ever contact you regarding this information.